Utilizing a skilled HR specialist, or developing an in-house department, can help to save your business money with a variety of cost-saving measures. Not surprisingly, a good number of them have to do with the quality of your employee relations.
Today we’re going to have a look at some of the reasons why improvements in this area can affect your bottom dollar, and a few strategies for achieving this.
Let’s get started.
Satisfaction Leads to Success
If you have a company that employs people to work for it, you will want to consider how they feel about working for you. How they are treated, and their level of satisfaction, can significantly affect your finances and the smooth functioning of your business.
The simple fact is, satisfied employees are more productive and efficient. They are less likely to call in sick, and more likely to provide the quality customer service that you want to be known for.
If you take measures to ensure that you have employee satisfaction, you will have less turnover and more loyalty and commitment in your work force. You will retain the valuable people on your payroll that are helping to take your business where you want it to go.
Treat Your Employees Like You Treat Your Best Customers
Your employees have the potential to be your competitive edge, so it makes good sense to see that their needs are being met. Don’t ’employ’ them like they are a tool to be used. Instead, treat them with the kind of respect you would give your best customers, and in turn, create a workplace full of valued people committed to your collective goals.
There are a great number of things that you can do to create an environment where your employees feel welcomed and respected. Some of them are simple and you might already be doing them naturally, but we’ll run through a couple of them at a glance.
To build an authentic relationship with your employees, you’ve got to listen to what they have to say. This means giving them both the attention and the venue for doing so. It goes without saying that you need to remember their names and be conscious of their personal circumstances, but this can easily be overlooked if you are not mindful of its significance.
By getting to know your employees and their needs and desires, you can help them find the right fit within your company. Using open-ended questions provides an opportunity for them to give you more information on what they are thinking and feeling and will make it easier for you to support them.
It will be most helpful to you to try to understand and empathize with the motivation and perspectives of your employees. If you do this, you will understand the need to consider the future career aspirations of your workforce. If you help them to pursue their careers within your company, through training and development and appropriate job placement, they will be more likely to stay on with you.
Creating a workplace environment and culture where employees feel heard and supported is not just going to affect morale, productivity and retention. It will also have a marketing effect. People go out of their way to promote the things they really like, and the same goes for happy employees. This will attract top talent to your business and in essence, could reduce your marketing budget.
Ensure that you are continually training and developing your staff. This has the dual effect of keeping your workforce abreast of changes in the industry, as well as developing their personal skill sets, which is an asset for their future.
Consider creating an employee assistance program to give counsel and advice in financial matters. This will go a long way in keeping retention levels high and satisfaction even higher. If an employee senses and knows that his employer has his or her interests in mind, they will be a loyal super-fan and hardworking asset.
You can’t afford to have the opposite.
I trust that you have found some helpful advice and tips in this article. There are plenty of other strategies that we could help you develop and customize for your business. Feel free to contact us at your convenience to discuss!
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